A NON-REFUNDABLE DEPOSIT OF 50% IS REQUIRED AT THE TIME OF BOOKING FOR BOARDING.
ALL RATES ARE DAILY LEVIED FROM AND INCLUDING THE DAY OF ARRIVAL AND DAY OF DEPARTURE.
IF YOU WOULD LIKE TO COLLECT A PET EARLIER THAN ORIGINALLY INTENDED, WE NEED 48 HOURS NOTICE. IF THERE IS NO NOTICE THE OWNER IS LIABLE TO PAY FOR THE FULL STAY.
DROPPING YOUR DOG OFF OUT OF THESE TIMES WILL RESULT IN NOT BEING ACCEPTED. (ESPECIALLY DURING PEAK TIMES)
OUT OF THE HOURS FOR COLLECTION/DROP OFF MAY RESULT IN EXTRA CHARGES.
IF YOUR ANIMAL IS NOT COLLECTED BY 5PM (4PM ON TUESDAYS) YOUR ANIMAL WILL HAVE TO BE COLLECTED THE FOLLOWING DAY WHICH WILL RESULT IN AN EXTRA CHARGE.
Monday 10am–12pm, 2–5pm
Tuesday 11–11:30am, 4–4:30pm
Wednesday 10am–12pm, 2–5pm
Thursday 10am–12pm, 2–5pm
Friday 10am–12pm, 2–5pm
Saturday 10am–12pm, 2–5pm
TERMS AND CONDITIONS OF ACCEPTANCE
All animals must be fully inoculated and boosted as required within the last 12 months. This documentation must be presented on arrival, if this documentation is not presented, we have the right to turn you away.
The owner/agent must confirm that the animal is in a fit and sound condition. We must be informed in advance of any medical history and of any medication/treatment or special needs we will need to administer.
In the event of an animal arriving displaying signs of illness, such as a cough, we reserve the right to turn them away.
Should an animal present signs of a contagious disease we will contact the owner to pick the animal up as soon as possible. We will keep the animal in isolation until alternative arrangements can be made.
In the event of injury or illness of the animal a veterinary surgeon may be called in and all costs incurred in this connection and in the carrying out of their instructions shall be at the owner’s expense.
It is clearly understood and agreed that whilst every care and attention is given to your animals they are accepted by us at the owners risk.
Any medication should come clearly labelled with instruction on how it should be administered clearly marked in the original packaging.
All belongings left with the animal (leads, toys, beds, blankets etc.) are at the owners risk and we accept no responsibility should they be damaged or lost.
All cat owners and agents to ensure carrying baskets are secure and escape proof. We accept no liability for cats escaping from inadequate carrying baskets.
All charges must be paid in full before the removal of the animal by the owner/agent.
We do not tolerate any rude behaviour towards our staff, any rudeness may result in you being banned for the premises.
We accept most debit/credit cards except for American Express